Privacy Policy

Introduction

Welcome to cb55. We are committed to protecting the privacy and personal data of every player who accesses our platform. This Privacy Policy explains in clear terms what information we collect, how we use it, with whom we may share it, and the rights you hold as a user of our services.

By registering an account on cb55 or continuing to use our website, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you disagree with any part of this policy, please discontinue use of the platform and contact our support team for assistance.

This policy applies to all users who access cb55 from Bangladesh and any other jurisdiction. Our platform serves players aged 21 and above. If you are under 21, you are not permitted to use the platform, and we do not knowingly collect personal information from minors.

Information We Collect

We collect certain categories of personal information in order to provide you with a secure, functional, and personalised gaming experience. The types of information we may collect include:

• Identity information: full name, date of birth, nationality, and a copy of a valid government-issued ID for account verification purposes.
• Contact information: email address, mobile phone number (including bKash/Nagad registered numbers where applicable), and postal address in Bangladesh (Dhaka, Chittagong, Sylhet, or other regions).
• Financial information: payment method details such as bKash wallet number, Nagad account, Rocket, Upay, bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, etc.), transaction history, deposit and withdrawal records.
• Technical data: IP address, browser type and version, operating system, device identifiers, time zone (Bangladesh Standard Time, UTC+6), pages visited, session duration, and clickstream data collected automatically via cookies and similar technologies.
• Gaming behaviour: betting history, game preferences, promotional interactions, bonus usage, and responsible gaming tool activations (self-exclusion, deposit limits, session reminders).

We collect information directly from you (registration forms, support communications), automatically (cookies, log data), and occasionally from third-party verification or payment service providers strictly as required to fulfil our obligations.

How We Use Your Information

cb55 uses your personal information lawfully and only for the purposes for which it was collected. Specifically, we use your data to:

• Create and manage your account, verify your identity (KYC), and ensure you meet the 21+ age requirement before granting access to real-money gaming services.
• Process your financial transactions including deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and local bank transfers, as well as withdrawals to your designated payment account.
• Provide customer support in English, respond to your enquiries, and resolve account-related issues or disputes in a timely manner.
• Send you relevant promotions, bonus offers, and service updates where you have opted in to receive such communications. You may opt out at any time by contacting support.
• Comply with applicable legal and regulatory obligations, including anti-money laundering (AML) checks, fraud detection, and responsible gaming monitoring.
• Improve the platform through analysis of aggregated, anonymised usage data to enhance game selection, performance, and the overall user experience for players in Bangladesh.

Sharing of Your Information

cb55 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may disclose your data only in the following limited circumstances:

• Service providers and partners: game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), payment processors (bKash, Nagad, Rocket), identity verification services, and IT infrastructure providers who process data strictly on our behalf under confidentiality agreements.
• Legal obligations: where we are required by law, court order, regulatory directive, or other lawful authority to disclose your information, we will do so in the minimum necessary scope and will endeavour to notify you where legally permissible.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

We require all third parties to respect the confidentiality of your information and to handle it in accordance with applicable data protection principles. We do not permit our third-party service providers to use your data for their own purposes beyond the scope of services they provide to cb55.

Cookies and Tracking Technologies

cb55 uses cookies and similar tracking technologies (such as local storage, session storage, and pixel tags) to enhance your browsing experience, remember your preferences, maintain your login session, and collect anonymised analytics data. Essential cookies are required for the platform to function; functional and analytics cookies can be managed via your browser settings.

By continuing to use cb55, you consent to our use of cookies as described above. Please note that disabling certain cookies may affect the functionality of the platform, including the ability to log in, access game history, or redeem bonuses. Our use of cookies does not involve the transfer of personally identifiable information to third-party advertising networks without your explicit consent.

Data Retention

We retain your personal data for as long as your account remains active or as required to provide you with our services. When you close your account, we may retain certain information for a period of up to seven (7) years to comply with financial record-keeping regulations, resolve disputes, and prevent fraud — consistent with the data retention practices applied to Bangladesh-based financial services.

Data that is no longer required for any legitimate purpose is securely deleted or anonymised in a manner that prevents re-identification. Anonymised aggregate data derived from your usage may be retained indefinitely for statistical and product improvement purposes.

Your Rights as a User

cb55 respects your right to know about and control your personal data. Subject to applicable law and identity verification, you have the following rights:

• Right of access: you may request a copy of the personal data we hold about you, along with a description of how it is used and with whom it is shared.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request correction or completion of that data without undue delay.
• Right to erasure: in certain circumstances (for example, where data is no longer necessary for its original purpose), you may request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may request that we limit the way we use your personal data in specific scenarios where you contest the accuracy of the data or object to our processing it.
• Right to object to marketing: you may opt out of receiving direct marketing communications from cb55 at any time by contacting our support team. We will action your request within 48 hours.

To exercise any of these rights, please contact our support team in writing via the email address provided in the Contact section below. We will verify your identity before processing any data-related request and will respond within a reasonable timeframe, typically within 30 days.

Security of Your Data

cb55 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing, access controls, regular security audits, and staff training on data protection obligations.

While we take all reasonable precautions to secure your data, no transmission over the internet or electronic storage system is completely infallible. We encourage you to choose a strong, unique password for your cb55 account, enable any available two-factor authentication, and notify our support team immediately if you suspect unauthorised access to your account.

Third-Party Services and Links

Our platform integrates games and features supplied by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While these providers operate under their own privacy policies and data security standards, they process only the minimum data required to deliver their services (such as session tokens and game outcome data) under contractual data protection obligations with cb55.

cb55 is not responsible for the privacy practices or content of any external websites. We strongly advise you to read the privacy policy of any third-party service before providing your personal information. This Privacy Policy applies solely to data collected and processed by cb55 directly.

Changes to This Privacy Policy

cb55 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or service offerings. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify you via email or an in-platform notification prior to the changes taking effect.

Your continued use of cb55 following the posting of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we handle your personal data.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cb55 handles your personal data, our support team is available 24 hours a day, 7 days a week, and is happy to assist you in English.

Please direct all privacy-related correspondence to: [email protected]. We aim to acknowledge all privacy enquiries within 24 hours and to provide a full response within 30 days of receiving your request.